Is your microphone not picking up any sound, and nobody can hear you? Please try following troubleshooting tips:
① Check the boom mic - Try toggling the mute / unmute switch to and make sure it’s not muted by accident. You can also check the mute light on the mic.
② Check the Input settings on your Computer and the Settings Menu of your VoIP app. Make sure you select “Avantree Device” as the input source.
If none of the above solutions work, please feel free to contact support@avantree.com for troubleshooting. We will get back to you within 1 working day.
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