US Support
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Activity overview
Latest activity by US Support-
US Support created an article,
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US Support created an article,
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US Support created an article,
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US Support created an article,
No sound of Clan S1 on Windows when using Windows' built-in Bluetooth (no adapter).How to fix?
This troubleshooting is for connecting a Bluetooth device DIRECTLY to your Windows computer's built-in Bluetooth.The built-in Bluetooth of some old PCs might not work well, thus, you may experience...
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US Support created an article,
How to factory reset / clear pairing history of the Clan S1?
When the earbuds are on, press and hold the "+" and "-" buttons for 5 seconds. You will hear "beep, pairing" and the LED indicator will turn orange & green. This indicates that the reset is a success.
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US Support created an article,
Does the Clan S1 work well with glasses?
These headphones can work well with glasses: both the headphones and your glasses will fit over the ear. Depending on the frames of your glasses, the fit may be tight.
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US Support created an article,
Can other people hear my audio when using Clan S1?
In most scenarios, other people cannot hear your audio. However, if the volume is >80% in a relatively quiet environment, there may be some audio leakage due to the open-ear design. Usually, this i...
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US Support created an article,
How to pair Clan K2 with a new device?
When you take the headphones out of the charging case, they will automatically enter pairing mode and reconnect to the last device they were connected to. Therefore, when you want to pair them with...
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US Support created an article,
How to clean the Clan K2 earbuds?
Materials you'll need: a cotton swab and a dry cleaning brush (if you can't find a cleaning brush, a toothbrush can work instead). Take off the earbud tips from the earbuds smoothly. Do not use ex...
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US Support created an article,
No sound of Clan K2 on Windows when using Windows' built-in Bluetooth (no adapter)
This troubleshooting is for connecting a Bluetooth device DIRECTLY to your Windows computer's built-in Bluetooth.The built-in Bluetooth of some old PCs might not work well, thus, you may experience...