Why can't people hear me through my Avantalk / Avantree headset on PC?

If people cannot hear you through your Avantalk / Avantree headset on PC, please follow these steps to troubleshoot the issue:

1. Check the Boom Microphone Connection:

   • Ensure that the boom microphone is securely connected to the headphones. Double-check the connection for firmness.

2. Verify Microphone Settings on PC:

   • It’s possible that the microphone settings on your PC are not set to use the boom microphone. To verify, check the LED indicator on the headset during a call. If the mute indicator turns red when you toggle the mute button, the microphone input is correctly set. If there is no indicator light, proceed with the following troubleshooting steps:

   Step 1: Verify Bluetooth Connection

   • Go to the Bluetooth settings on your PC and ensure that the headphones are shown as connected for both "voice" and "music." If "voice" is missing, try unplugging and replugging the boom mic. If this does not resolve the issue, delete the pairing history, reset the headphones, and pair them again.

   Step 2: Check Meeting Software Sound / Audio Settings

   • In applications such as Skype, Zoom, or Teams, ensure that the Avantalk Headset is selected as both the microphone and speaker. For detailed instructions on setting up your Avantree device with Discord, Zoom, or Microsoft Teams, refer to the respective guide.
   • If multiple audio apps are active, this can cause conflicts within Windows' audio settings. We recommend rebooting your PC to ensure only one audio app is in use and correctly set.

By following these steps, you should be able to resolve most issues related to microphone functionality on your Avantalk / Avantree headset. If problems persist, consider consulting our technical support (support@avantree.com) for further assistance.

[Related Products - Avantalk Eon, Aria, Alto Solo, etc.]