USB Adapter Short Range / Static Noise / Audio Cuts

If your Bluetooth device (headphones, speakers, etc.) cut out frequently or if you can hear static noise when using it with the Adapter, please refer to the methods below to troubleshoot.


Method 1: Make sure your Headphone/Speaker is charged & NOT connected to multiple devices.

Low battery levels may cause the sound to cut out. Please make sure that you've properly charged your device. Also please make sure all previously paired devices are Bluetooth-OFF to avoid interferences. 

Method 2: Unplug the Adapter and try again.

Power off your Bluetooth device and unplug the Adapter from your device. Soft reset often solves a lot of issues instantly.

Method 3: Factory Reset / Clear the pairing history of both devices. 

Factory reset both the Adapter and your Headphone/Speaker, pair them up again.

Method 4: Avoid Physical Obstables.

The Bluetooth signal can be affected by obstacles between the Bluetooth device and your device. Please try to keep the space between your device and the Adapter clear to avoid a shaky Bluetooth connection.

Method 5: Test to see if the audio cut is caused by your internet speed.

If you experience audio cuts when watching on an online source, please test the Leaf with local source and see if the range issue still exists. If not, the cause of the issue could be internet speed related. 

Method 6: Poorly shielded USB 3.0 ports (Blue Color USB) cause radio interference (!!!)

If you use USB 3.0 port (Blue color USB port), please try to use USB2.0 port (Black color USB Port). Refer to "https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/usb3-frequency-interference-paper.pdf"

If this still doesn't solve your issue, please contact us at support@avantree.com.