Reset if the earbuds cannot connect properly with your device.
1. Place the earbuds into the charging case and keep case lid open.
2. Press & hold "PAIR" button on the case for 10 seconds until the LED indicators on earbuds turn White for about 2 seconds.
3. Now the reset is done. Wait for the earbuds to start flashing BLUE again.
4. Clear the pairing history of the source device - Cellphone, Tablet, PC, Bluetooth Transmitter.
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (firstname.lastname@example.org) . We will help you to fix it.