Conducting a factory reset on the headphones will clear all past pairing data and restore the default settings for the product. You may want to reset your headphones if you have trouble pairing them with your devices.
Step 1: Turn on the Headphones.
Locate the power switch and push it to the middle. The LED will turn BLUE.
Step 2: Reset the Headphones.
Press and hold the volume + and - buttons simultaneously for about 5 seconds until the LED turns PINK, indicating that the headphones have reset. The headphones should then go into pairing mode and the LED will alternate between flashing RED & BLUE. The voice prompt will also say "Pairing". You are now free to pair the headphones with any device!
NOTE: the factory reset will NOT work if the headphones are in use. Please make sure to hang up any calls and pause any music before attempting to factory reset, and start the process with the headphones powered off.
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (email@example.com). We will help you to fix it.